In science and engineering, root cause analysis is a method of problem solving used for identifying the root causes of faults or problems. It is widely used in IT operations, telecommunications, industrial process control, accident analysis, medicine, healthcare industry, etc.
What is the root cause of analysis?
Root cause analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions. ... Root cause analysis can be performed with a collection of principles, techniques, and methodologies that can all be leveraged to identify the root causes of an event or trend.
How do you perform a root cause analysis?
How to conduct Root Cause Analysis?
- Define the problem. Ensure you identify the problem and align with a customer need. ...
- Collect data relating to the problem. ...
- Identify what is causing the problem. ...
- Prioritise the causes. ...
- Identify solutions to the underlying problem and implement the change. ...
- Monitor and sustain.