RECAP has proven to be beneficial to both the students and the instructor. The students have a better grasp of concepts taught in class, as well as a systematic way of preparing for exams. Further, the instructor is able to assess not only student learning, but also track student progress in the course.

What is the purpose of recap?

To recap is to briefly explain something by giving just the main points or details. You might write a popular blog in which you recap episodes of your favorite TV shows. Some shows on television begin with a recap of the previous episode, so viewers can refresh their memories about what's happening in the story so far.

Why is recap important in customer service?

It helps the caller remember next steps. If the call requires any follow-up action on behalf of the caller, summarization allows your agents to reinforce these next steps as the caller will be more likely to commit them to memory. 3. It allows agents to catch errors.