As a Salesforce product, Community Cloud provides its customers with seamless integration with CRM data like opportunities, leads, activities, etc. ... Cut support costs and increase customer satisfaction. Drive product innovation. Grow customer retention.

What is the use of community cloud in Salesforce?

Community Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.

What is Communities Cloud in Salesforce?

Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online communities. Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never before.