PROTECTING MERCHANT REVENUE
In cases of fraud, the merchant has no choice to reverse or refund the money to the cardholder or face a chargeback. Bad actors know this and will often abuse the dispute process to receive a product or service and then get the money back as well.
What is a refund reversal?
Refunds reverse a payment after the transaction has completed but before the customer has filed an official dispute. ... This is when something is wrong with the product or purchase and a customer calls your business to get their money back.
Can a merchant reverse a chargeback?
Can a chargeback be reversed? Yes, if the merchant can provide a compelling dispute package to the issuing bank to show that the transaction was legitimate.
