An incoming 911 call is routed to a Public Safety Answering Point (PSAP), which is a call center operated by the local government. At the PSAP, the call is answered by a specially trained official known as a 9-1-1 dispatcher. ... This information is used to dispatch police, fire, medical and other services as needed.

Why would I get a call from PSAP?

A public-safety answering point (PSAP), sometimes called "public-safety access point" is a call center where emergency calls (like police, fire brigade, ambulance) initiated by any mobile or landline subscriber are terminated.

How does emergency call center work?

When you dial into 911: The signal goes to the phone company's database. There, it finds out the information that you supply the phone company when you start your service. Then your signal, along with the information is sent to us in the form of Automatic Name and Location information (ANI/ALI).