Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step to defuse the situation and seek solutions to problems. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts.

What is the purpose of active listening?

Active listening serves the purpose of earning the trust of others and helping you to understand their situations. Active listening comprises both a desire to comprehend as well as to offer support and empathy to the speaker.

What is active listening and why is it important?

Active listening helps in recognizing other's perspectives and feelings and helps us appreciate them. This not only helps in resolving conflicts but also helps foster a culture of respect. Try to understand others' perspectives before responding.