Individual contractors can sign-up to deliver through the Amazon Flex app on their phones, using their own cars to deliver. ... In order for the driver to get going, they use their Rabbit, an app created by Amazon, to navigate and stay organized for the route.

Do Amazon drivers have set routes?

Instead, they have codes for zones and how many packages correspond to each zone. Drivers then use a Rabbit, the proprietary Amazon scanner tool, to scan the list of codes and plan the best way to complete the delivery route.

How are Amazon routes determined?

The order in which they are serviced is determined by their time in queue, on a first-come, first-served basis. If multiple agents are available, the contact is routed to the agent who has been in the Available status for the longest time.