Here's how:
- Locate the order in Seller Hub - opens in new window or tab or My eBay Sold - opens in new window or tab.
- From the dropdown menu, select Send refund.
- Choose a reason for the refund.
- Specify a refund amount for the item or for the order.
- Enter the desired refund amount, and select Send refund.
Do I have to issue a refund on eBay?
If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. If you don't refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee.
How long does a seller have to issue a refund on eBay?
Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help.
