When can FENSA help? FENSA may be able to assist you with your complaint if you have tried unsuccessfully to resolve the matter with your FENSA Approved Installer and; The work was completed by a FENSA Approved Installer who is still trading. The work was completed less than six years ago.

What is the point of FENSA?

A FENSA certificate is your assurance that the installer who fitted your windows or doors has complied with Building Regulations. It also means that your installation(s) will have been registered with the Local Council. These are legal requirements and proof of them is essential when selling your home.

What is covered under FENSA?

A FENSA certificate covers the REPLACEMENT of external windows, doors, roof windows and roof lights against the relevant Building Regulations in domestic properties on the original foot print of the property where the use or size of rooms have not been altered.