Businesses should have an incident management system (IMS). An IMS is “the combination of facilities, equipment, personnel, procedures and communications operating within a common organizational structure, designed to aid in the management of resources during incidents” [NFPA 1600].

How does the incident management system work?

An incident management system is any system that helps an organization respond to, manage or prevent any incidents that occur on their premises or that affect their staff or customers.

What is the purpose of incident management system?

The purpose of the Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, ensuring that agreed levels of service quality are maintained.