Quality planning is a methodology which can be used when a situation exhibits one or more of the following characteristics: A service has never existed before. Customer requirements are not known. The existing service/process performance is not capable of meeting customer requirements.

What is quality planning?

Quality planning is the task of determining what factors are important to a project and figuring out how to meet those factors. Such factors often include the resources that will be used, the steps needed to complete the project and any other specifications.

Why is quality planning needed?

Quality planning is important because neglecting quality makes it harder to deliver a successful project. ... A project manager also needs to determine the scope of what will be measured, and the metrics to measure. That quality assurance includes audits, testing, peer review and other measures.